TWF Groups Inc. is committed to providing an accessible website and customer experience. If a barrier prevents you from browsing a used vehicle, reading information or submitting a request, call or text 647-895-8513 and TWF will work with you on an appropriate alternative.
Last updated: August 15, 2026. This statement describes the current TWF digital-accessibility approach and will be reviewed as the website changes.
Accessibility commitment
TWF Groups Inc. serves customers in Brampton and throughout the Greater Toronto Area, including Toronto, Mississauga, Vaughan, Oakville and surrounding communities. People should be able to explore used-car inventory, understand vehicle information, request a viewing and contact TWF without unnecessary digital barriers.
TWF aims to follow recognized web accessibility practices, using the Web Content Accessibility Guidelines as a design and testing reference. Ontario’s legal requirements can depend on organization type and size. The province explains how to make websites accessible and provides broader information about accessibility rules for businesses and non-profits. This statement does not claim a legal status or guarantee that every page is barrier-free in every technology combination.
What the website is designed to support
| Area | Current design approach | Customer benefit |
|---|---|---|
| Keyboard access | Navigation, links and controls use standard focusable elements | Core tasks do not require a mouse |
| Focus visibility | Interactive elements receive a visible focus treatment | Keyboard position is easier to track |
| Colour and contrast | Dark surfaces use high-contrast light text and orange accents | Important content remains distinguishable |
| Motion | Reduced-motion preferences disable non-essential animation | Less movement for people who request it |
| Structure | Pages use one main heading, descriptive sections, lists and tables | Screen-reader and visual navigation is clearer |
| Forms | Fields should have labels, instructions and understandable errors | Requests are easier to complete and correct |
What standard guides the TWF approach?
The internal design target is WCAG 2.2 Level AA for new and materially revised theme components, while recognizing that Ontario regulations may specifically reference an earlier WCAG version. The World Wide Web Consortium publishes the authoritative WCAG 2.2 recommendation. Meeting individual checks does not by itself guarantee that every user can complete every task, so testing and feedback remain important.
Content entered by administrators and third-party dealership tools can affect accessibility after the theme is installed. Examples include photographs without meaningful alternative text, vague link labels, uncaptioned video, poorly formatted documents or a plugin form that does not announce errors. TWF should review these items whenever inventory tools or content workflows change.
How can you request help or report a barrier?
- Call or text 647-895-8513, or use the contact page if that method works for you.
- Identify the page or vehicle listing and the task you were trying to complete.
- Describe the barrier, device, browser and assistive technology if you are comfortable doing so.
- State the alternative format or communication method that would be useful.
- TWF will review the request and respond in a way that considers the person’s needs and the available options.
Do not include medical details or other sensitive information unless it is necessary to explain the requested accommodation. TWF can often address a barrier by reading vehicle information by phone, assisting with a viewing request or providing text in a more accessible format.
The TWF commitment to ongoing improvement
The TWF commitment is to treat accessibility as an operating practice, not a one-time badge. Theme releases should preserve semantic headings, keyboard navigation, visible focus, form labels, sufficient contrast, touch-target size and reduced-motion support. New plugin features should be tested before they become part of a critical customer path.
- Review the inventory with keyboard-only navigation.
- Test the viewing form for labels, instructions and error recovery.
- Provide useful alternative text for vehicle photographs.
- Avoid putting essential vehicle information only inside an image.
- Use descriptive links rather than repeated “click here” labels.
- Review the Privacy Policy before requesting personal information for an accommodation.
Known limitations and third-party content
External social platforms, mapping tools, embedded media and linked documents may not provide the same level of accessibility as the TWF theme. TWF does not control those systems, but feedback can help identify a practical alternative. Older uploaded content may also require remediation. Reporting the exact URL helps prioritize the correction.
If the primary website form is the barrier, contact TWF by phone or text. If phone or text is not suitable, explain the preferred method through any available channel and TWF will consider a reasonable alternative. Website feedback is welcomed whether it comes from Brampton or another GTA community.
Frequently asked questions
Does TWF claim the website is perfectly accessible?
No. TWF is committed to accessibility and uses recognized standards as a guide, but technologies and individual needs vary. The reporting process exists so barriers can be identified and addressed.
Can I request vehicle information in another format?
Yes. Identify the vehicle and the format or communication method that would be useful. TWF will consider the request and available alternatives.
What should I include in an accessibility report?
Include the page, task, barrier, device and browser, plus assistive technology if relevant. Do not include unnecessary medical or identity information.
Where can I learn about Ontario accessibility rules?
Ontario publishes an overview of provincial accessibility laws. The current regulation and official guidance should be used for legal compliance questions.