TWF Groups Inc. collects only the personal information reasonably needed to answer inquiries, arrange used-vehicle viewings, respond to vehicle requests, operate and secure the website, and meet applicable legal obligations. You may ask about access, correction or withdrawal of consent by contacting TWF at 647-895-8513.
Last reviewed August 15, 2026. This policy applies to twfgroupsinc.ca and website communications controlled by TWF Groups Inc.
1. Who is responsible for personal information?
TWF Groups Inc. is responsible for personal information under its control in connection with this website. TWF is based in Brampton, Ontario and serves customers across the Greater Toronto Area, including Toronto, Mississauga, Vaughan, Oakville and surrounding communities. Service-area references do not indicate that customer information is stored in, or transferred to, a location in each city.
Questions or requests about this policy may be directed through the contact page or by calling or texting 647-895-8513. To protect privacy, TWF may need to verify identity before providing access to records or making a correction. Please do not send government identification, payment information or vehicle-ownership documents through a general contact form unless TWF requests them through an appropriate process.
2. What information may TWF collect?
| Context | Examples | Primary purpose |
|---|---|---|
| General contact | Name, phone, email, message and preferred response method | Answer the inquiry and keep a service record |
| Vehicle inquiry or viewing | Vehicle of interest, requested date, licence confirmation and questions | Confirm availability and arrange a safe viewing |
| Find a Car request | Preferred make, model, year range, use and features | Understand the requested vehicle profile |
| Website operation | IP address, device/browser data, requested pages, timestamps and security logs | Deliver, measure, troubleshoot and protect the website |
TWF may also receive information when you call, text, interact through a linked social platform or provide documents during an in-person transaction. The privacy practices of Instagram, mapping services and other external sites are governed by their own policies. Clicking an external link leaves the TWF website.
3. How does TWF use and disclose information?
TWF uses personal information for the purpose identified when it is collected or for a consistent, legally permitted purpose. This may include responding to a request, scheduling a viewing, maintaining records, detecting misuse, improving site usability and complying with lawful obligations. TWF does not sell personal information as a data-broker product.
Information may be handled by service providers that support website hosting, forms, email or text delivery, analytics, security, backups and professional services. They should receive only the information reasonably required for their role and may process information outside Ontario or Canada, where it can be subject to the laws of that jurisdiction. TWF may also disclose information when required or permitted by law, to protect rights or safety, or in connection with a proposed business transaction subject to appropriate safeguards.
4. What are the rules for consent, cookies and analytics?
Consent may be express or implied depending on the sensitivity of the information, the context and applicable law. You may withdraw consent for future optional use, subject to legal or contractual restrictions and reasonable notice. Withdrawal does not reverse a use that was already lawful, and it may prevent TWF from completing a requested service.
The website may use essential cookies or similar storage for security, preferences and core features. If optional analytics, advertising or embedded services are enabled, they may collect technical activity information. Browser controls can restrict cookies, but blocking essential storage may affect functionality. The Office of the Privacy Commissioner of Canada provides guidance about online behavioural advertising and tracking.
5. How long is information kept and protected?
TWF retains personal information only as long as reasonably needed for the identified purpose and applicable legal, accounting, dispute or security requirements. Retention can vary: an unanswered spam message may be deleted quickly, while a completed transaction record may need to be kept longer. When information is no longer required, TWF should securely delete, anonymize or otherwise dispose of it.
TWF uses administrative, technical and physical safeguards appropriate to the sensitivity and context of the information. No internet transmission or storage system is completely secure. Customers can help by using current devices, avoiding public transmission of sensitive documents and reporting a suspected misdirected message promptly.
6. How can you request access or correction?
- Contact TWF and state that the message is a privacy request.
- Describe the information, interaction or approximate date involved.
- Provide only the identity details reasonably requested for verification.
- TWF will assess the request, explain any lawful limitation and correct inaccurate information where appropriate.
- If the response does not resolve the concern, you may ask about the applicable complaint route.
The Office of the Privacy Commissioner explains the federal fair information principles and provides guidance on accessing personal information held by a business. Those official resources provide general information and do not determine the outcome of a specific request.
7. The TWF commitment to privacy
The TWF commitment is to collect with purpose, explain the use, limit access and provide a practical request channel. Website forms should not ask for sensitive information merely because a field can be added. If TWF later introduces a new form, analytics provider or material use, the process and this policy should be reviewed before the change goes live.
- Use the inventory without submitting a form when you only want to browse.
- Use Book a Viewing only for a vehicle you genuinely want to inspect.
- Review the Website Terms and Accessibility Statement.
Frequently asked questions
Can I ask TWF to delete my website inquiry?
You may make a deletion or withdrawal request. TWF will consider the identified purpose, applicable law and any record that must reasonably be retained, then explain the action it can take.
Does TWF sell my personal information?
TWF does not sell personal information as a data-broker product. Information may be shared with service providers or other parties for the purposes described in this policy or as permitted or required by law.
Does this policy cover Instagram and other external services?
No. It covers information controlled by TWF in connection with this website. External platforms have their own terms and privacy policies, even when the TWF site links to them.
How will policy changes be communicated?
The date at the top will be updated when the policy changes. A prominent notice should be used if a change materially affects how existing personal information is handled.